Support

Need help?

Send us a message with the form below, or write to the support email. We reply by email.

In short

  • We reply by emailSend the form below or write to the support email.
  • Have your Wallet ID readyQuote it for paused free runs, locked wallets or lost codes.
  • Never send files by emailWe will never ask you to.

Before you contact us#

  • Check the guides and pricing.
  • Free runs paused or wallet locked: quote your Wallet ID shown below.
  • Lost your recovery code: send your Wallet ID and when you received the credits; support only restores a wallet with proof linked to it.

Your Wallet ID

No wallet in this browser yet. Open the wallet page.

Contact support

We reply to this address.

Your Wallet ID is included automatically. Please don’t send or paste your documents, we never need them by email.

Or email support@pinchpdf.com